Booking was easy online and received confirmation straight away. We changed our package details multiple times, which was always dealt with with no fuss! Equipment was all clean and in good order. The kids loved the inflatables and soft play and it really made our party! Thanks.
Matt White Monday, October 15, 2018
Amazing service, super friendly and really helpful. Highly recommend. thank you!
Martina Monday, June 19, 2023
Ordered an Adults Bouncy castle for New Year’s Eve with a couple of days notice, turned up on time and removed the next morning. No fuss good, great value!!!
Michael Taylor Wednesday, January 2, 2019
Brilliant company. Would recommend to anyone. They turned up early, and had everything set up quickly. When it was out time finished, they were not pushy, and turned up when agreed and silently left me to get on with closing my party down. Equipment was in good condition and everything was clean.
James Dawe Tuesday, April 15, 2025
We had the angry bird castle and didi cars for my sons 5th Birthday party. Ant was very helpful in making sure the castle would fit in the hall we hired and he kept us informed up to our party. On the party day Ant provided a very quick, informative and efficient service. We will definitely use Riviera Mascots in the future. Thank you Ant
Victoria Coleman Wednesday, January 10, 2018
Frequently Asked Questions & Hire Help
Planning a party can be stressful, but hiring your entertainment shouldn't be! At Riviera Events, we believe in complete transparency and want to make your booking experience as smooth as possible. Below, we have compiled a list of the most common questions we receive from customers across Torquay, Paignton, Brixham, Newton Abbot, and Teignmouth.
What We Cover: This section covers everything you need to know before you book, including:
- Booking & Payment: How to secure your date and payment methods accepted.
- Delivery & Access: What sort of access we need to your garden or venue to deliver your Bouncy Castle or Disco Dome.
- Safety & Insurance: Details on our Public Liability Insurance and PIPA/RPII safety testing procedures.
- Cancellations: What happens if your plans change.
Still Need Help? If you can't find the answer to your specific question below, please don't hesitate to contact our friendly team. We are always happy to discuss your event requirements and offer advice on the best equipment for your venue.
Q. How far do you travel?
A. We will deliver/visit within a 10 mile radius for free, a charge will apply to delivery over 10 miles.
Q. Are your bouncy castles safe?
A. All our castles comply with all the necessary safety requirements and are annually inspected
against strict testing criteria by an independent tester
Q. How long is the hire period for a bouncy castle?
A. The average hire time is 2 hours if it is an indoor party, we will deliver and collect at a convenient time to suit you; in general we would say there is roughly a 30 minute set-up and 30 minute take down time,you are not charged for the time it takes to set up & take down. If you want to keep the castle overnight we can arrange this but it will incur an additional charge
Q. Can the bouncy castle go inside?
A. All of our castles are suitable to go inside if there is sufficient space. The castles will be safely weighted down with sandbags, instead of the pegs that are used for outdoor use, please see the list of suitable venues we have provided for in the past and if you are unsure if any castle will fit we can always go and measure up for you.
Q. When do we need to book?
A. You can book at any time but please BOOK EARLY to avoid disappointment
Q. Can all the children at the party go on the bouncy castle at the same time?
A. All the castles have a maximum number of children allowed on at any one time, this is for their own safety!
We will advise you of this number when you book and provide you with written safety instructions. We leave you to referee timings!
Why not add a ball pool, didi cars or any of our other add-ons to your booking providing fun for all children at the party even when they are not using the bouncy castle